Privacy policy

Last updated: May 16, 2026

This Privacy Policy describes how Milo’s Pet Boutique collects, uses, shares, and protects personal information when you visit our website, make a purchase, contact us, or interact with our online store.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us, including:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment and transaction information
Customer support messages
Photos, videos, or other information you provide for damaged, defective, missing, or incorrect item claims

We may also automatically collect certain information when you visit our website, including:

IP address
Browser type
Device information
Pages visited
Products viewed
Referral source
Approximate location
Cookie and tracking preferences
Website usage and analytics data

How We Use Your Information

We use your information to:

Process and fulfill orders
Ship products to you
Provide order updates and tracking information
Respond to customer service requests
Handle returns, refunds, replacements, damaged item claims, and order issues
Improve our website, products, and customer experience
Detect and prevent fraud, abuse, or unauthorized activity
Comply with legal, tax, accounting, and regulatory obligations
Send marketing communications, if you have opted in
Measure website performance and understand customer behavior

Order Fulfillment and Dropshipping Partners

Milo’s Pet Boutique works with third-party suppliers and fulfillment partners, including dropshipping suppliers such as CJdropshipping, to process and ship customer orders.

To fulfill your order, we may share necessary order information with our suppliers and fulfillment partners, including your name, shipping address, phone number if required for delivery, order details, and product information.

If you contact us about a damaged, defective, missing, incorrect, delayed, or undelivered item, we may ask you to provide photos, videos, order details, delivery information, or screenshots of your communication with us. This information may be shared with our supplier or fulfillment partner only as needed to investigate and resolve your order issue.

Payment Information

Payments are processed securely through Shopify and third-party payment providers. We do not store your full credit card number or complete payment details on our own systems.

Your payment provider may collect and process payment information according to its own privacy policy and security practices.

Cookies and Tracking Technologies

We use cookies and similar technologies to help our website function properly, improve your shopping experience, remember your preferences, analyze website traffic, and support marketing or advertising activities.

Cookies may be used for:

Essential store functionality
Cart and checkout features
Security and fraud prevention
Analytics and performance measurement
Personalization
Marketing and advertising

Where required by law, we will ask for your consent before using non-essential cookies. You can manage your cookie preferences through our cookie banner or browser settings.

Analytics and Advertising

We may use tools such as Google Analytics 4, Shopify analytics, Google & YouTube app services, and other marketing or analytics tools to understand how visitors use our website and improve our store.

These tools may collect information such as page views, clicks, device information, location data, referral sources, and purchase-related events.

If we use advertising platforms, we may share limited information with advertising partners to measure ad performance, improve campaigns, or show relevant ads. Depending on your location, this type of sharing may be considered “sharing” or “targeted advertising” under certain privacy laws.

Email and Marketing Communications

If you subscribe to our email list, create an account, or opt in to marketing, we may send you promotional emails, product updates, offers, or store news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at: support@milospetboutique.com

Even if you unsubscribe from marketing emails, we may still send you important transactional emails related to your orders, account, shipping, returns, refunds, or customer service requests.

How We Share Information

We may share personal information with trusted third parties only when necessary to operate our business, including:

Shopify and ecommerce service providers
Payment processors
Shipping carriers
Dropshipping suppliers and fulfillment partners
Analytics providers
Advertising and marketing platforms
Customer support tools
Fraud prevention and security providers
Legal, tax, accounting, or compliance service providers

We may also disclose information if required by law, regulation, legal process, or to protect our rights, customers, business, or website security.

International Data Transfers

Because we operate an online store and work with service providers, suppliers, fulfillment partners, and technology platforms, your information may be processed or stored in countries outside your own, including Canada, the United States, and other countries where our service providers or fulfillment partners operate.

When information is transferred internationally, it may be subject to the laws of those countries.

How Long We Keep Your Information

We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including:

Processing and fulfilling orders
Providing customer support
Handling returns, refunds, and disputes
Maintaining business, tax, and accounting records
Preventing fraud and protecting store security
Complying with legal obligations

When information is no longer needed, we will delete, anonymize, or securely retain it as required by applicable law.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of your information
Withdraw consent where processing is based on consent
Object to certain uses of your information
Opt out of marketing communications
Manage cookie preferences
Request information about how your data is used or shared

To make a privacy request, contact us at: support@milospetboutique.com

We may need to verify your identity before completing your request.

Canadian Customers

If you are located in Canada, we handle personal information in accordance with applicable Canadian privacy laws, including principles related to consent, limited collection, limited use, safeguards, openness, access, and accountability.

You may contact us at support@milospetboutique.com if you have questions about how your personal information is collected, used, or shared.

UK, European, Australian, New Zealand, and International Visitors

If you are located outside Canada, your personal information may be processed in Canada, the United States, China, or other countries where our service providers and fulfillment partners operate.

Depending on your location, you may have additional privacy rights under local privacy laws. You may contact us to request access, correction, deletion, or more information about how we handle your personal information.

Security

We use reasonable administrative, technical, and organizational safeguards to help protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account login details private and secure if you create an account on our store.

Children’s Privacy

Our website and products are intended for adults and pet owners. We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete it.

Third-Party Links

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, technology, apps, suppliers, or data practices.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.