Shipping policy

Last updated: May 16, 2026

At Milo’s Pet Boutique, we work to process and ship your order as quickly as possible. Please read our shipping policy before placing an order.

Order Processing

Orders are usually processed within 1–3 business days after payment is received.

Processing times may vary during holidays, high order volume, supplier delays, or other circumstances outside our control.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Destinations

We currently ship to select English-speaking markets, including:

Canada
United States
United Kingdom
Australia
New Zealand

Shipping availability may vary by product and destination.

Estimated Delivery Times

Estimated delivery times vary depending on the product, destination, shipping method, carrier, customs, and fulfillment partner.

Typical estimated delivery times are 7–15 business days.

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs, if applicable, will be shown at checkout before you place your order.

Some products may include free standard shipping. If shipping is included in the product price or promotion, this will be reflected at checkout.

Tracking Information

Tracking information will be provided when available.

Please allow time for tracking updates to appear after your order has shipped. Tracking updates may be delayed while packages are in transit between facilities, countries, or carriers.

Multiple Packages

Some orders may be shipped in separate packages if items are fulfilled from different suppliers or warehouses.

If your order ships separately, you may receive more than one tracking number.

Customs, Duties, and Import Fees

Depending on your location, your order may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges.

Unless clearly stated otherwise at checkout, customers are responsible for any customs duties, import fees, taxes, or charges required by their country or local authorities.

We are not responsible for delays caused by customs processing or failure to comply with customs requirements.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delays, failed deliveries, returned packages, or lost packages caused by:

Incorrect or incomplete shipping address
Missing apartment, unit, buzzer, or postal code information
Refused delivery
Failure to pick up a package
Unavailable recipient
No safe delivery location
Delivery issues caused by customer-provided information

If you notice an address mistake after placing your order, contact us immediately at support@milospetboutique.com. Once an order has been processed or shipped, we may not be able to change the address.

Delayed Orders

Shipping delays can happen due to customs, carrier delays, weather, holidays, high order volume, supplier processing, or other events outside our control.

If your order is significantly delayed, contact us at support@milospetboutique.com and we’ll help check the status.

An order is not considered lost while it is still actively moving in transit.

Orders Marked as Delivered

If tracking shows your order was delivered but you did not receive it, please check:

Your mailbox
Front door, porch, lobby, parcel locker, or building reception
Other household members
Neighbors
Your local carrier or post office

If the package still cannot be found, contact us and we’ll do our best to help.

When tracking confirms delivery, we may not be able to offer a refund or replacement unless the carrier confirms non-delivery or another verified delivery issue.

Lost, Returned, or Unclaimed Packages

If a package is returned, discarded, detained, or lost because of incorrect shipping information, refused delivery, failure to pick up the package, customs issues, or customer-related delivery problems, we may not be able to offer a refund or replacement.