Terms of service

Last updated: May 16, 2026

Welcome to Milo’s Pet Boutique. These Terms of Service govern your use of our website and your purchase of products from our store.

By visiting our website, placing an order, or using our services, you agree to these Terms of Service.

Online Store Terms

By using our website, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you have permission from a parent or legal guardian.

You may not use our website or products for any illegal, harmful, fraudulent, abusive, or unauthorized purpose.

You agree not to interfere with the security, operation, or functionality of our website.

Product Information

We do our best to display product information, pricing, descriptions, images, colors, sizes, and availability accurately.

However, we do not guarantee that all product descriptions, images, colors, measurements, or other content will be completely accurate, current, or error-free.

Product colors may appear slightly different depending on your screen, device, lighting, or photography.

Product measurements may vary slightly due to manual measurement or manufacturing differences.

We reserve the right to correct errors, update information, change product details, or cancel orders affected by incorrect information.

Pricing and Availability

Prices are listed in the currency shown on our website or checkout.

We reserve the right to update prices, discounts, shipping rates, product availability, and promotions at any time without notice.

We may limit product quantities or discontinue products at any time.

If a product becomes unavailable after you place an order, we may contact you to offer a replacement, delay notice, or refund.

Orders

When you place an order, you agree that all information you provide is accurate, complete, and current.

This includes your:

Name
Email address
Phone number, if required
Billing address
Shipping address
Product selections
Payment information

We reserve the right to refuse, cancel, or limit any order for reasons including suspected fraud, incorrect pricing, product unavailability, payment issues, shipping restrictions, or violation of these Terms.

Payment

Payment must be completed at checkout before your order is processed.

Payments are processed securely by Shopify and third-party payment providers. We do not store your full credit card details on our own systems.

You agree to provide valid payment information and authorize us or our payment processor to charge the total order amount, including applicable taxes, shipping fees, and other charges shown at checkout.

Shipping and Delivery

We work with third-party suppliers, fulfillment partners, and shipping carriers to process and deliver orders.

Shipping times are estimates only and are not guaranteed.

Delivery may be affected by:

Carrier delays
Customs processing
Holidays
Weather
High order volume
Incorrect shipping information
Local delivery issues
Events outside our control

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information.

International Orders, Customs, Duties, and Taxes

Depending on your location, your order may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges.

Unless clearly stated otherwise at checkout, customers are responsible for any customs duties, import fees, taxes, or charges required by their country or local authorities.

We are not responsible for delays caused by customs or failure to comply with customs requirements.

Returns, Refunds, and Replacements

Returns, refunds, replacements, cancellations, and order issues are handled according to our Return & Refund Policy.

By placing an order, you agree to review and follow our Return & Refund Policy.

We reserve the right to approve or deny refund, return, replacement, cancellation, or resend requests based on order status, product condition, tracking information, available evidence, supplier requirements, and applicable law.

Shopify’s return tools can manage returns, exchanges, and refunds from the admin, and Shopify notes returns can include actions such as sending shipping instructions and issuing refunds after inspection.

Customer Photos, Videos, and Order Issue Evidence

If you contact us about a damaged, defective, incorrect, missing, delayed, or undelivered item, we may request photos, videos, screenshots, order details, packaging photos, or other information to investigate and resolve the issue.

By sending this information to us, you allow us to review it and share it with our suppliers, fulfillment partners, shipping carriers, or payment providers only as needed to resolve your order issue.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

We collect and use personal information as described in that policy, including information needed to process orders, provide customer support, ship products, handle returns, and improve our store.

Canada’s federal private-sector privacy law, PIPEDA, is built around principles such as consent, limited collection, limited use, safeguards, openness, individual access, and accountability.

Cookies and Tracking

Our website may use cookies and similar technologies for store functionality, analytics, personalization, advertising, and performance measurement.

Where required by law, we will request consent for non-essential cookies through our cookie banner or privacy tools.

The UK ICO says cookie explanations should be clear and easily available, and users should understand the consequences of allowing cookies.

Third-Party Tools and Services

Our store is hosted by Shopify. We may also use third-party apps, suppliers, payment processors, analytics tools, advertising platforms, shipping providers, and customer support tools.

These third-party services may have their own terms, privacy policies, and practices.

We are not responsible for third-party websites, services, apps, or platforms that we do not own or control.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, accuracy, policies, security, or practices of third-party websites.

Accessing third-party links is at your own risk.

Prohibited Uses

You may not use our website or services to:

Violate any law or regulation
Infringe on intellectual property rights
Submit false or misleading information
Upload malicious code, viruses, or harmful software
Attempt to gain unauthorized access to our website or systems
Harass, abuse, insult, harm, defame, or discriminate against others
Collect or track personal information of others without permission
Interfere with website security or operation
Place fraudulent orders or payment disputes

We reserve the right to terminate access to our website or services if you violate these terms.

Intellectual Property

All website content, including text, graphics, images, logos, branding, product descriptions, designs, and layout, belongs to Milo’s Pet Boutique or our content providers unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without permission.

Limitation of Liability

To the fullest extent permitted by law, Milo’s Pet Boutique will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

This includes, but is not limited to, loss of profits, loss of data, delivery delays, carrier issues, product misuse, website interruptions, or third-party service problems.

Our total liability for any claim related to an order will not exceed the amount you paid for the affected product.

Disclaimer of Warranties

Our website and products are provided on an “as available” and “as is” basis.

We do not guarantee that our website will be uninterrupted, secure, error-free, or always available.

We do not guarantee that products will meet every individual expectation, preference, or use case.

Nothing in these Terms limits rights that cannot be excluded under applicable consumer protection laws.

Force Majeure

We are not responsible for delays, failure to perform, shipping disruptions, product availability issues, or losses caused by events outside our reasonable control.

This may include natural disasters, severe weather, strikes, customs delays, carrier disruptions, war, public health events, government actions, supplier issues, internet outages, or other events beyond our control.

Changes to These Terms

We may update these Terms of Service at any time.

Changes will take effect when posted on our website with an updated “Last updated” date.

Your continued use of our website after changes are posted means you accept the updated Terms.

Governing Law

These Terms of Service are governed by the laws of Canada and the applicable laws of the province or territory where Milo’s Pet Boutique operates, without regard to conflict of law principles.