Refund policy

Last updated: May 16, 2026

At Milo’s Pet Boutique, we want you and your pet to be happy with your order. If something isn’t right, please contact us and we’ll do our best to help.

Please read this policy carefully before placing an order.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Free from pet hair, stains, odors, damage, washing, or signs of use
Returned only after your return request has been approved

To start a return, contact us at: support@milospetboutique.com

Please include:

Your order number
Your full name
The reason for the return
Photos or videos if the item is damaged, defective, incorrect, or missing parts

Do not send items back without contacting us first. Returns sent without approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or missing required parts.

Original shipping fees, if any, are non-refundable.

We recommend using a trackable shipping service. We are not responsible for returns that are lost, delayed, damaged, or not delivered during return shipping.

Restocking Fee

We do not charge a restocking fee for approved returns.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, incorrect, or missing required parts, contact us within 7 days of delivery at: support@milospetboutique.com

Please include:

Your order number
A clear description of the issue
Photos or videos showing the problem
Photos of the packaging, if relevant

If approved, we may offer a replacement, refund, partial refund, or another suitable solution.

We may require photos or videos to verify damage, defects, incorrect items, missing parts, or other order issues. If the issue cannot be verified from photos, we may request a video.

Missing Items or Missing Parts

If your order arrives with missing items or missing parts, contact us within 7 days of delivery.

If the missing part affects the function of the product, we may offer a replacement, resend the missing part, or provide another suitable solution.

If the missing part does not affect the product’s function, we may offer a partial refund or resend the missing part, depending on the situation.

Delayed Orders

Our estimated delivery time is usually shown at checkout or on our shipping information page. Delivery times may vary depending on the product, destination, customs, carrier delays, holidays, weather, or other circumstances outside our control.

If your order is significantly delayed, please contact us and we’ll help check the status.

An order is not considered lost while it is still actively moving in transit. If tracking has not updated for an extended period, we may investigate with our supplier, fulfillment partner, or shipping carrier before offering a refund or replacement.

Orders Marked as Delivered

If tracking shows that your order was delivered but you did not receive it, please first check:

Your mailbox, front door, porch, lobby, parcel locker, or building reception
Other household members
Neighbors
Your local delivery carrier or post office

If the package still cannot be found, contact us and we’ll do our best to help.

When tracking confirms delivery, we may not be able to offer a refund or replacement unless the carrier confirms non-delivery or another verified delivery issue.

Incorrect Address, Refused Packages, and Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delays, failed deliveries, returns, or lost packages caused by:

Incorrect or incomplete shipping address
Missing apartment, unit, buzzer, or postal code information
Refused delivery
Failure to pick up a package
Unavailable recipient
Customs refusal or failure to complete customs requirements
No safe delivery location
Delivery issues caused by customer-provided information

If a package is returned, discarded, detained, or lost because of incorrect customer information or failure to accept delivery, we may not be able to offer a refund or replacement.

Non-Returnable Items

For hygiene, safety, and quality reasons, we cannot accept returns on:

Used pet products
Grooming items that have been used
Items with pet hair, stains, odors, washing, damage, or wear
Items removed from original packaging and no longer in resellable condition
Final sale or clearance items
Gift cards, if applicable
Items returned without prior approval

Items That Are Not Eligible for Refund

We may not accept refund requests for:

Buyer’s remorse
A customer no longer wanting the item
Incorrect item, color, size, or variant selected by the customer
Incorrect or incomplete shipping address entered by the customer
Delivery delays caused by customs, weather, carrier disruptions, holidays, or events outside our control
Packages marked as delivered by the carrier
Minor packaging damage that does not affect the product
Slight color differences caused by screen settings or lighting
Minor measurement differences
Products damaged through misuse, improper care, or normal wear and tear

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow time for your bank, credit card provider, or payment processor to process the refund.

Refunds may take several business days to appear on your statement after being issued.